Brio LiveChat

Inside the Brio dashboard

This is the workspace your team lives in: every conversation in one queue, the visitor’s context beside it, and your saved replies one keystroke away. The preview below is a static walkthrough of the Chats view.

Brio LiveChat
Home
Chats
Engage
Automate
Archive
Team
Reports
Billing
Settings
PM
Parwiz M.
Owner
Chats
Search chats, contacts and archives
Accepting chats
AY
Amina Yousafzai
Can it reach Kabul by Thursday?
2m
JR
Jonas Reiner
Invoice for order 4471 please
5m
V8
Visitor 8812
Do you deliver to Herat?
6m
FN
Fatima Noor
Thanks, that worked!
22m
AY
Amina Yousafzai
Kabul, AF. Chrome on Android. On /checkout
Hi! Is the navy jacket still available in medium?
It is, two left in medium. Want me to hold one for you?
Yes please. Can it reach Kabul by Thursday?
Ordered before 4pm today, it arrives Wednesday evening.
/shipping
/pricing
/returns
Write a reply, or press / for a canned message
AY
Amina Yousafzai
amina.y@example.com
Session
Current page
/checkout
Cart value
4,850 AFN
Time on site
7m 12s
Source
Instagram
Device
Android
pre-sale
stock
high intent

What the other sections do

Engage

Targeted greetings and campaigns triggered by page, time on site, cart value or a returning visit.

Automate

Routing rules, an away-hours autoresponder, and a bot that answers from your saved replies.

Archive

Every closed conversation, searchable by agent, tag or date, and exportable as CSV.

Team

Seats and roles for owners, admins and agents, with transfers and private notes.

Reports

First response time, missed chats by hour, agent scorecards and chats-to-orders.

Settings

Canned messages, tags, working hours, widget appearance and your install snippet.

Ready to answer your first chat?

Install the widget, invite your team, and start the trial.