Brio LiveChat adds a chat window to your site and puts every message in one dashboard your team will actually use.
14-day trial. No card needed. Installs in about three minutes.
Sales team. Typically replies in under a minute.
Hi! Is the navy jacket still available in medium?
It is, two left in medium. Want me to hold one for you?
Yes please. Can it reach Kabul by Thursday?
Connects to the tools your store already runs
Every feature here exists because a support lead asked us for it. Nothing is locked behind an enterprise sales call.
Paste one script tag, or install the plugin for WordPress, Shopify and WooCommerce. No developer ticket required.
Website chat, email, WhatsApp, Messenger and Instagram land in the same list, so nobody answers the same person twice.
First-response time, missed chats by hour, and which agent turns chats into orders.
Save your best answers and call them with a slash shortcut.
The bot covers pricing and delivery overnight, then hands over to a human.
Current URL, cart value, country and device, before you type a word.
Colour, position, avatar, greeting and language are all yours.
Transfer a chat or pull a teammate in without losing the history.
Encrypted in transit and at rest, with full transcript export whenever you want it.
Busy month? Your bill does not move. Pause a seat when the season ends.
A chat from last March is still there when the same customer writes today.
A fast, accessible chat window that loads in under 40 KB and never blocks your page. Light and dark themes, pre-chat form, file sharing.
Queue, transcript, visitor details and quick replies on one screen, with typing preview, transfers, tags and private notes.
Reach out first. Trigger a message by page, time on site, cart value or returning visit, and track what each campaign earned.
Routing by language or page, an away-hours autoresponder, and a bot that covers the questions your team answers forty times a week.
PLACEHOLDER: replace with a real customer quote. The strongest ones name a specific change: what was losing them money before, and what the transcripts showed once chat was switched on.
Role, company
PLACEHOLDER: a short quote about response time or team workflow works well in this slot.
Role, company
PLACEHOLDER: a third quote, ideally from a different industry than the two above.
Role, company
Brio started inside a small online shop where two of us handled every customer message on a phone. We knew what a good chat tool should feel like because we spent two years wanting one.
The same rule still holds: if a feature does not help an agent answer faster or a buyer decide sooner, it does not ship.
Start free for 14 days. Install the widget, invite your team, and see what your visitors have been trying to ask you.